Tag: Tiffany Washington

Morning Crank: City Homelessness Director Resigns, Offers New Explanation for Decrease In 72-Hour Encampment Removals

1. Seattle Human Services Department deputy director Tiffany Washington, who heads up  the Homeless Strategy and Investment division within the city’s Department of Human Services, has submitted her resignation to interim HSD director Jason Johnson, the C Is for Crank has learned. As I reported on Twitter Wednesday morning, Washington will be taking a new position as deputy director at the city Department of Education and Early Learning starting on September 18.

The news, which was just announced to HSD and DEEL staff late Wednesday morning, comes at a tumultuous time for the division, whose functions will be at least partly subsumed by a new regional agency that is supposed to launch later this year. Parts of the homelessness division are currently undergoing reorganization, and staffers are experiencing “a lot of anxiety” because “they don’t know where their jobs are going to be or what’s going to happen to them” as part of the regional consolidation of county and city homelessness services, says Shaun Van Eyk, a union representative for PROTEC17, which represents about 3,000 city workers.

Many positions at HSI are currently vacant, including the job of division director, which was Washington’s title until she was promoted to deputy director in 2018. One in three positions in the grants and contracts section, which prepares and administers contracts with human services providers, is currently empty.

In an email to homeless service providers, Johnson announced Washington’s resignation “with great gratitude and sadness” and cited a number of accomplishments during her two years heading up the homelessness division: heading up the first year of competitive contracting for homeless service providers, including a controversial “performance pay” provision that docks human service organizations for failing to meet predetermined performance metrics; opening new tiny house village encampments; expanding the Navigation Team, a group of police officers, data crunchers, and city outreach and cleanup workers; and increasing the number of shelter beds.

But Washington also presided over a time of low morale within her division. In to an employee survey released earlier this year and first reported here, homelessness division employees reported feeling left out of major decisions, unheard by management, and uninformed about matters affecting them. At the time, Johnson was seeking permanent appointment to the position and was facing intense scrutiny, much of it coming from HSD employees who felt Johnson was insensitive to racial dynamics at HSD and demanded a transparent and competitive hiring process. Less than a month after the survey was released, it became clear that Johnson did not have the council votes to secure a permanent appointment, and Mayor Jenny Durkan pulled his nomination, saying that he would continue filling the role in a technically interim capacity through at least 2020 (Durkan’s term ends in 2021).

Johnson’s email to service providers Wednesday concluded by noting that “Currently, there is a job posting open for a Division Director to help carry this work forward for the next year. Please recommend this opportunity to those in your network who might be interested.”

In an email, HSD spokeswoman Meg Olberding said the department’s top priority was filling the long-vacant Division Director position, and that once that happens, the department will “evaluate any other needs, as we also continue to move on the regional authority work. Each open position will be evaluated on a case-by-case basis.”

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2. Washington’s imminent resignation was not yet public knowledge (nor were all council members at the table aware it was coming) on Tuesday, when she presented the latest quarterly report on the Navigation Team’s progress at the city’s civil rights committee meeting. I wrote about the report, which helped to confirm my own reporting that the Navigation Team is now primarily removing “obstruction” encampments that do not require advance notice or offers of services,  back in May.

Council members pressed Washington to explain why the Navigation Team has shifted its focus away from what Washington called “72-hour cleans”—encampment removals in which residents get 72 hours’ advance notice, plus access to one of the enhanced shelter beds that are set aside for Navigation Team referrals. Initially, Washington questioned whether this shift was even happening (“you’re saying that there are less 72-hour cleans than there were at this time last year; I don’t know if that’s true,” she said—an assertion that prompted committee chair Lisa Herbold to respond, “It’s 95 percent”). Then she said the team has shifted away from doing 72-hour removals because there simply aren’t enough “viable shelter options” to offer beds to all the people living in encampments who might want to move inside. “The number of shelter beds that are available dictate the number of 72-hour cleans,” she said. On a typical night, according to the quarterly report, there are 17 shelter beds available exclusively to the Navigation Team.

Update: HSD spokeswoman Olberding says Washington’s intent was not to suggest any relationship between the reduction in 72-hour removals and the increase in removals of “obstruction” encampments, which she says “are occurring at a higher rate to address encampments that consistently impact the public’s ability to safely access rights-of-ways and open spaces.”

Last month, the head of the Navigation Team, Sgt. Eric Zerr, told me that Mayor Jenny Durkan “really wants us to focus on right-of-way and parks,” adding that the change should not be attributed to “anything except for shifting around some priorities.” And Mark Prentice, a spokesman for the mayor’s office, said the increase didn’t represent “a new trend,” but was part of a “long-term and concentrated focus by the team to remove obstructions that are impacting the public’s ability to safely access rights-of-way, such as sidewalks and mobility ramps.”

“Not Factual”: Human Services Department Pushes Back on Critical Navigation Team Audit

Representatives from the Human Services Department, including Navigation Team leader Jackie St. Louis, were on the defensive yesterday after the city auditor presented a report finding significant shortcomings in the city’s response to unsheltered homelessness. The auditor’s report, which I covered in more detail earlier this month, found that it’s hard to know whether the Navigation Team—which removes unauthorized encampments and informs their residents about available shelter beds and services—has been successful at getting unsheltered people into safer situations, because HSD doesn’t have a rigorous system for tracking that information and has refused to allow an independent assessment of its performance. The audit also criticized the city for still failing to provide for the most basic needs of the unsheltered Seattleites it serves, such as restrooms and showers; across the city, just six public restrooms (including four Port-a-Potties) are open at night, and the audit team found three of the six were “damaged in a way that adversely affected their usability.”

“Without adequate access to bathrooms, it’s understandable that we would see the things that we saw on our site observations—human waste on sidewalks, human waste in buckets, human waste in greenspaces,” Claudia Gross-Shader from the auditor’s office said. “The cleanups conducted by the Navigation Team often involved removing human waste. … However, letting human waste accumulate to the point at which it may be removed by the Navigation Team is not an effective strategy for mitigating the negative impacts that unauthorized encampments can have in public spaces and adjacent neighborhoods.”

“Without adequate access to bathrooms, it’s understandable that we would see the things that we saw on our site observations—human waste on sidewalks, human waste in buckets, human waste in greenspaces.”

Gross-Shader also expressed frustration at the fact that HSD has resisted allowing a “rigorous independent evaluation” of how the Navigation Team is doing. “At this time,  tgthe executive concludes that [such reports are] costly and that they should be done after many years of implementation. We have provided examples of low-cost and no cost [evaluation options]… and they should be started sooner rather than later. A really great example of a rigorous evaluation is the LEAD program,” which diverts low-level offenders from prosecution, Gross-Shader continued. “When it was first getting started, the [evaluation] found that 58 percent of the LEAD clients did not get rearrested compared to the control group of clients, and they’ve used those evaluation results to help inform their program and make course corrections over time.”

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Moments after the auditor’s staff concluded their presentation, HSD division director Tiffany Washington assailed some of the auditor’s conclusions as “not factual”—particularly a slide (above) showing the fractured and (in the auditor’s view) uncoordinated system of outreach and services for people living unsheltered. (The report found that “City-funded homeless outreach is decentralized, and there is no system for frequent tactical communication among all homeless outreach providers, which “limits the City’s ability to provide proactive outreach to newly unsheltered individuals before they become chronically unsheltered.”) “It’s not disjointed—it’s created that way by design,” Washington said. “We we don’t’ want 90 percent of our outreach workers to be in the field responding to cleans; we want 90 percent of our outreach workers to be in the field developing relationships with people who are unsheltered, so that by the time the Nav Team gets there, they have a connection and it’ll be easier to connect those folks to resources.”

“I don’t want a connection to be made that if you stop doing cleans and you just focus your efforts on getting people to come inside that they will just magically accept.”

The Navigation Team is charged with, among other things, removing encampments that pose a health and safety hazard to their occupants; the team is supposed to provide 72 hours’ notice of a removal to encampment residents, but can remove an encampment without any notice if the team decides that the encampment is an “obstruction” or poses an “immediate hazard” to its occupants or surrounding residents. In practice, during the fourth quarter of 2018, only a quarter of encampment removals qualified for advance notice. Of 109 encampment removals (or “cleans,” as HSD is now calling them), 81 were deemed immediate hazards or obstructions and exempt from the 72-hour requirement.

Committee chair Lisa Herbold pointed out two specific times when the need to clear “immediate hazards” right away appeared to slow down appreciably: During the recent snowstorm, when the Navigation Team suspended sweeps and focused entirely on getting people inside, and during November and December, when encampment removals slowed to a crawl. (According to my own review of the Navigation Team’s weekly reports for the last six months, there were no encampment sweeps at all between November 22 and December 2, from December 18 to December 25, and from December 29 to January 7. (One encampment was removed between Christmas and December 28.)

Encampment removals picked right back up after the holidays, when they returned to a level similar to the summer months, which calls into question the notion that “weather” and “rain”-related “safety” concerns are the primary reasons the Navigation Team lightens up on removals during those two months.

Why, Herbold wondered rhetorically, did removals slow down so much right at the end of the year?

“There is a ramp-down that happens during the final months of the year, particularly some of December. There’s generally less operations that happen. Generally, you find in November, December, there’s less activity,” St. Louis said.

“And why is that?” Herbold asked.

“There’s just a ramp-down—the weather, too, as well,” St. Louis said. “There’s some encampments that can’t be engaged based on safety reasons. There’s more rain. There’s cold. And also, I think human beings, too, have the tendency, after working a very long year, to want to take some time off.” In other words: Encampment removals became apparently less urgent during Thanksgiving and Christmas, in other words, because the people doing the removals got those weeks off. (They picked right back up after the beginning of the year, when removals returned to similar levels to the number of removals the team does during the summer months, which calls into question the notion that “weather” and “rain”-related “safety” concerns are the primary reasons the Navigation Team lightens up on removals during those two months.)

St. Louis and Washington both confirmed that the Navigation Team stopped doing sweeps during the snowstorm because their primary goal was ensuring people were safe and getting them inside; however, Washington said, it would be a mistake to read too much into the Navigation Team’s success at getting people inside during the snowstorm even without the looming threat of sweeps. “I don’t want a connection to be made that if you stop doing cleans and you just focus your efforts on getting people to come inside that they will just magically accept,” Washington said.

Homelessness Funding Could Be Flash Point in Upcoming City Budget Discussions

Things are fairly quiet on the city budget front this week as council members draft their first-found wish lists—ideas that may or may not see the light of day as full-fledged “green sheets,” proposed budget changes that require two co-sponsors and proposed cuts to balance any new expenditures—but council members did give a preview of their thinking on Mayor Jenny Durkan’s stay-the-course budget for homelessness last week. Meanwhile, advocates for homeless Seattle residents have presented a list of requests for the council’s consideration that includes $33 million in additional spending on housing, front-line workers’ pay, and SHARE’S basic indoor shelters, which the mayor’s budget assumes will close in June.

At briefings on the proposed budget for homelessness and the expansion of the city’s Navigation Team (which removes encampments and provides information about services to people living outdoors) last week, council members appeared concerned by the fact that Durkan’s budget proposal does not increase funding for actual housing production, focusing primarily on emergency shelter instead. The issue, council members said, is that when there is no housing for people to go to, the city ends up just shuffling them around and around—either from illegal encampment to illegal encampment (as Navigation Team leader Fred Podesta openly acknowledged the city is doing already) or in and out of the shelter system.

“[The budget] really places an emphasis on enhanced funding for immediate day to day assistance vs. those longer-term housing needs,” council member Teresa Mosqueda said last week, addressing her comments at Office of Housing director Steve Walker. “I don’t understand how we are goimg to be able to serve the number of people we have talked about today unless we provide housing [for them].” Durkan’s 2019 budget includes $24.9 million for all “housing” programs, including diversion (which usually involves helping a person identify somewhere they can stay for the time being, such as a relative’s house, rather than permanent housing); emergency services, which includes temporary transitional housing, totals $46.4 million, or more than half of Durkan’s proposed budget for homelessness.

Durkan’s proposal quietly extends a “rental housing assistance” program, originally begun as a pilot in 2017, which provides vouchers for up to three months for people on the waiting list for Section 8 housing vouchers from the Seattle Housing Authority. Noting that a high percentage of households that receive Section 8 vouchers end up having to return them because they can’t find an affordable rental unit with their voucher, Mosqueda asked why the Human Services Department would still consider it a “success” when “people maintain housing until they receive their Housing Choice voucher.” Would the city still consider the program a success if people stayed in their apartment for three months, got their voucher, and still ended up homeless because they couldn’t find a place to use it? HSD deputy director Tiffany Washington said the city was using a HUD standard for defining success and added that the city has “seen an improved rate of exits to permanent housing in 2018 compared to the same time last year, and an increase in households served”—something Durkan also touted in her budget speech.

Council members also zeroed in on the fact that the mayor’s proposed budget doesn’t increase funding for preventing homelessness in the first place, which is generally a much cheaper and less daunting prospect than helping people find housing once they’ve lost it. (What looks like a significant cut to prevention programs in 2019—from $6.5 million to $4.4 million— is actually an accounting quirk that reflects the fact that a program to move people off SHA’s waitlists was funded in 2018, but spent over two years. However, that program will expire in 2020, when the city will have to decide whether to fund it again.) Pointing to a recent report from the Seattle Women’s Commission and the Housing Justice Project that faulted the city’s lack of any integrated system for people facing eviction to get rent assistance, council member Lisa Herbold said, “We need some kind of collaboration or cooperation between [assistance] programs, because it happens so quickly. The reality is that your landlord is not under any requirement to accept rent from you after three days even if you have the total amount and the ability to pay.”

Two other sticking points were the future of the Seattle Housing And Resource Effort and Women’s Housing Equality and Enhancement League (SHARE/WHEEL) shelters that were defunded, then re-funded on a temporary basis, last year. SHARE’s high-barrier, nighttime-only shelters ranked dead last among shelter applications during last year’s competitive bidding process for HSD contracts, and the groups were given a grace period to come up with a plan to transition their shelter clients to other service providers or into housing. Herbold and her colleagues Kshama Sawant and Mike O’Brien pressed Washington on SHARE’s rate of success in getting people into housing (which is a matter of much dispute; SHARE claims a rate four times higher than the city average, which HSD says is not correct), as well as what the plan is to help its clients find other living or sleeping arrangements.

“I just want to make sure we remember why SHARE and WHEEL are not provided funding,” Washington said. “It’s actually not a cut—it was bridge funding from the mayor’s office to continue them through this year and for six months next year. … We asked all the agencies who weren’t funded to submit a transition plan to us. All of the agencies did except for SHARE and WHEEL,” who said they weren’t planning to close down. This issue of SHARE’s shelter funding, like the issue of whether the city will keep paying for bus tickets for its clients, has become something of an annual ritual—and every year, the council finds a few hundred thousand dollars to keep them going. If this year is any different, it will be a notable departure from tradition.

A few final quick-hit observations:

• The plan for the growing number of people living in their vehicles—a group that now makes up more than half the people living unsheltered in Seattle grew 46 percent this year, according to King County’s annual count—appears to be … well, it isn’t actually clear. The budget adds a mere $250,000 a year for a vaguely defined “new program” that “is still under development and will be informed by a workgroup made up of people with lived experience, a racial equity analysis using the Race and Social Justice Initiative (RSJI) strategy chart, as well as service providers, the City’s Navigation Team, other outreach workers, the Seattle Police Department and Parking Enforcement Officers, and officials working on similar programs in other jurisdictions.” Whatever the new program is, it will have to split that funding with yet another new pilot for a safe parking lot for people living in their cars, this one aimed specifically at “individuals living in vehicles who are largely self-sufficient and require a relatively low level of services.” The city budget adopted last year included $50,000 specifically to conduct “a needs assessment to identify programs and services most likely to help individuals living in their vehicles find permanent housing”; when O’Brien asked if that money had been spent, Washington replied, “Yes and no… how much of the $50,000 we’ll spend we don’t know, but we’ll definitely satisfy the intent.”

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• Low-barrier encampments like the one at Licton Springs, which is closing after months of complaints from neighbors about drug use on the premises (and drug dealers in the vicinity), may be too much of a hassle for the city, which is working to “reassess” the residents of that encampment and move them “to the top of the [housing prioritization] list,” according to Washington. Washington insisted that the encampment isn’t “closing”—”‘closing’ is not reflective, so what we’ve come up with is ‘shifting capacity'”—but the SHARE-managed encampment is in fact going away, thanks largely to neighbors who considered it an unwelcome or menacing presence. Sally Bagshaw, who represents downtown and Magnolia, appeared last week to agree. “One of the keys that I have heard over and over again is that the drug dealers have got to be arrested,” she said—a position that actually represents a departure from the city’s support for the LEAD arrest-diversion program, which focuses on low-level drug offenders and just expanded to North Seattle.

• As I mentioned above, the head of the Navigation Team himself acknowledged that the team is often reduced to moving encampments around and around—and that “there are more encampments that we’re not engaging with than we are engaging with; that’s just a fact”—reflecting the reality that as long as the city has a shortage of affordable housing, some people are going to prefer even the tenuous community and safety of an unauthorized encampment to a shelter system that can be chaotic and dehumanizing. Enhanced shelters—those that allow people to keep their possessions, offer case management, and don’t enforce sobriety requirements at the door—do a better job of getting people to come in off the streets, but there aren’t enough, and the city is creating more homeless people every day. (The eviction cases on the King County Superior Court’s weekly docket represent a steady drip-drip-drip of people being kicked out of homes and onto the streets.) “The team is no more interested in moving people around than anybody else,” Podesta said. “There are cases where we’ve had apartments [available] and they haven’t chosen to accept that”; however, he added, “no one should interpret that as anything but an exception.”